Refund and Returns Policy
🔄Overview
At Homeza BD, customer satisfaction is our top priority.
We aim to deliver quality products, but if there is any issue, we are here to help.
This policy explains the conditions for returns, replacements, and refunds.
📦 Return Eligibility
You can request a return or replacement if:
- You received a damaged product
- You received a wrong product
- The product is defective or not working properly
👉 You must inform us within:
❌ Non-Returnable Conditions
We do not accept returns if:
- You change your mind after receiving the product
- The product is used, damaged, or not in original condition
- You fail to check the product at the time of delivery
🚚 Cash on Delivery (COD) Policy
Since we operate mostly on Cash on Delivery (COD):
- Please check the product in front of the delivery person
- Once the product is accepted and the delivery is completed, it will be considered final
👉 However, if there is a valid issue, you can still contact us within the allowed time.
🔁 Replacement Policy
We offer replacement instead of refund in most cases.
Steps:
- Contact us with proof (photo/video)
- Our team will verify the issue
- We will arrange a replacement delivery
💰 Refund Policy
Refunds are only applicable if:
- Replacement is not possible
- Product is out of stock
👉 Refund method:
- Mobile banking (bKash/Nagad) or bank transfer
⏳ Refund processing time:
📸 Proof Requirement
To process return/replacement, you must provide:
- Product photo or video
- Clear description of the issue
👉 This helps us verify and resolve quickly.
📞 How to Request Return or Refund
Contact us through:
- 📱 Phone: +8801577-519192
- 📧 Email: homezabd.official@gmail.com
- 🌐 Website: homezabd.com
👉 Please include:
- Order details
- Issue description
- Photo/video proof
📍 Our Address
Homeza BD
Bashir Uddin Road, BSCIC Fakir Market
Tongi, Gazipur, Bangladesh – 1710
❤️ Our Commitment
We are committed to providing:
- Quality products
- Honest service
- Quick support
Your satisfaction is important to us.